About Us
Telephone consultations- information to help you prepare.
A telephone consultation is when you have an appointment over the
phone.
Telephone consultations mean you don’t need to travel to have your
appointment. This saves you time and money and during the coronavirus pandemic lowers your risk of coming into contact with the virus.
Research shows that telephone consultations are effective. Your healthcare professional can still make good decisions about your treatment this way. You should get the same level of care as you would face-to-face. Just like with a face-to-face appointment, you can choose to have a friend
or family member with you during the call.
You will need:
1. a well-charged mobile or landline phone
2. a good, reliable phone signal
3. somewhere quiet and private
4. a comfortable chair
5. a notepad and pen
6. a list of questions, and any other notes that are helpful
Privacy
Telephone appointments are just as private, confidential and secure as face-to-face appointments. Your health care professional or specialist will call you from a private room, with secure access to your medical records.
Preparing for your call
1. Write down any questions you have. This helps make sure you don’t forget any during the call.
2. Make a note of your most recent history. For example:
a. When you were diagnosed
b. Bones you have broken
c Any pain you have
d Your current and previous medications including ones for supplements such as calcium and vitamin D
e Any scan or other test results if you have them
3. If you’re unsure, we’re here to help you. Speak to one of the specialist nurses on our Helpline by calling on 08094990000, or emailing contact@benjsmedicenter.org
